Increasing Sustainable Profits
We work with organisations to optimise their sales and service teams to produce outstanding results and boost the retention of top performers. By assisting with selection, training, coaching and development, we help to build excellent teams and equip them to deliver consistent results long after our agents have left the project.
We understand that every business has different requirements and take pride in developing bespoke consulting, training and coaching solutions driven by results and backed up by our ROI guarantee.
Everything we do is to increase profits while improving sustainable culture.
We define a successful Sales & Service program as the following:
- Sales and service metrics increase by 15%+
- There is a measurable and remarkable shift in the team’s culture
- Programs produce a measured 10:1 return on investment over 1-3 years
- Clients have a selection blueprint in place that improves top performing hires by 50%+
Key Problems We Solve
- Inconsistent results.
- Difficulty managing performance.
- Changes in leadership.
- Inefficiency in communication and practices.
- Low customer satisfaction scores.
- Ineffective systems.
- High staff turnover.
- Conflicts within teams.
- Low morale.
- Low sales.
- Lack of systems and processes.
- Low levels of referral and repeat business.
We guarantee the ROI in our programs and provide a low risk high commitment engagement model:
Mini Diagnostic Consultation
Pilot program design and proposal - ROI measures set
Pilot program deployment
Pilot program review
Business wide program design and proposal - ROI measures reset