Continuous Improvement

Creating Lasting Results

We work with organisations to develop and foster Continuous Improvement capability thinking in their people. Our focus is on driving quick and profitable wins early on in the program, while empowering people to bring ideas from all levels of the business to add value to their teams, departments and company. This approach develops change champions who add value to the business through readily applying Continuous Improvement philosophy at every opportunity.

Client #1

The client was wasting money through ineffective meetings due to large numbers of absentee team members and lack of clear meeting structure. The BCA Continuous Improvement team affected change through working with staff to accurately diagnose the problem, establish clarity around purpose, and create consistent meeting guidelines with clear outcome and agenda criteria. This enabled us to successfully trial 45 minute meetings.

The Result:

  • Reduced meeting times by 12.25 hours a week
  • Saved 147 hours over a 3 month period in meeting attendances
  • Quarterly saving of $39,168 across the team
  • $117,405 saving per annum

Client #2

The BCA Continuous Improvement conducted Kaizen training in Bangalore and Kaizen Awareness sessions in Melbourne with combined attendance of over 240 employees to align the large and international staff base with company mission and goals and elevate cultural thinking.

The Result:

  • Total average score across regions track below target of 9, fluctuating between 6 and 8
  • New submissions spiked since launch with a total of 14 ideas through (highest score 12 and lowest score 1)
  • Pipeline increased as new submissions come through to be prioritised and allocated in the next Calibration Session

Client #3

The client’s Injury Management Team needed tighter workflows to improve profitability and reduce risk and wastage. The BCA team facilitated the streamlining of access to certain screens on PeopleSoft for the client’s team to undertake necessary and complex regulatory aspects of their work.

The Result:

  • Time saving to Injury Management Team of 1,832 hours each year
  • Reduction in the likelihood of overpayments occurring
  • Injury Management Team meeting statutory and regulatory obligations
  • Reduction in claim process by 2-3 days
  • Annual saving of $89,500

An organisation’s ability to learn and translate that learning into action rapidly, is the ultimate competitive advantage

– Jack Welch

DOES YOUR CURRENT STAFF FEEDBACK SYSTEM SCORE IMPROVE SUGGESTIONS ACROSS THESE THREE CRITERIA?

Ease of Implementation

Ease of Implementation

  • Empowerment
  • Just do it
Strategic Alignment

Strategic Alignment

  • The bigger plan
Benefit to the Business

Benefit to the Business

  • Financial
  • Cultural

The Big Difference

Most Continuous Improvement programs fail to address important factors that elevate staff thinking and affect cultural change. An engagement strategy is usually not established. Or it’s poorly planned, missing staff engagement touch points such as communicated success stories, clear feedback on the ROI benefit of daily activities to the business as a whole, personal accountability, and ongoing coaching to promote elevated thinking.

A central repository to capture staff feedback and identify improvement opportunities is also a crucial, yet often missing piece of the overall strategy. As a result, staff engagement drops as workers stop connecting the tasks they’re doing with the big picture view of why they’re doing them. Without ongoing staff engagement, programs grind to a halt.

Our Continuous Improvement programs assess ideas while developing and championing change across the following core criteria:

  • Ease of implementation – Empowerment to just do it
  • Benefit to the business – Financial & cultural
  • Strategic alignment – The bigger plan

Our Approach

  • BIG Change Agency will work with you to understand your scope objectives and offer clear advice based on research and analysis we conduct within your business.
  • We then develop a program plan in collaboration with your leadership team and put the measures of success and benchmarks clearly in place.
  • BIG Change Agency will work with you to understand your scope objectives and offer clear advice based on research and analysis we conduct within your business.
  • We then develop a program plan in collaboration with your leadership team and put the measures of success and benchmarks clearly in place.
  • BIG Change Agency will work with you to understand your scope objectives and offer clear advice based on research and analysis we conduct within your business.
  • We then develop a program plan in collaboration with your leadership team and put the measures of success and benchmarks clearly in place.
  • BIG Change Agency will work with you to understand your scope objectives and offer clear advice based on research and analysis we conduct within your business.
  • We then develop a program plan in collaboration with your leadership team and put the measures of success and benchmarks clearly in place.
  • BIG Change Agency will work with you to understand your scope objectives and offer clear advice based on research and analysis we conduct within your business.
  • We then develop a program plan in collaboration with your leadership team and put the measures of success and benchmarks clearly in place.

We Believe

  • Empowering a shift in thinking is the heart of effective Continuous Improvement.
  • Employees want to contribute more to the company, and need to know how.
  • By giving staff a forum to be heard, high value change can occur.
  • The best ideas emerge from day to day frustrations.
  • Not acknowledging Continuous Improvement affects business culture.
  • Everyone has valuable ideas within them.
  • Continuous Improvement is something you do every day.
  • Everyone can add more value and feel good about it within the right framework.

Our Guarantee

We guarantee the ROI in our programs and provide a low risk high commitment engagement model:

Step 1

Mini Diagnostic Consultation

Step 2

Pilot program design and proposal - ROI measures set

Step 3

Pilot program deployment

Step 4

Pilot program review

Step 5

Business wide program design and proposal - ROI measures reset

Step 6

Organisation program deployment

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