Purpose
Process
Performance
People
We Build Transformation Programs that Deliver BIG Results
We help teams, departments, enterprises and organisations of all sizes reach their full potential.
BIG Change Agency is a boutique consulting and training firm that works in close collaboration with clients to increase profits while improving business culture.
We serve as the external catalyst that drives sustainable initiatives to solve problems, meet challenges, and operate at peak performance.
We accomplish this by providing clear strategy, building lasting capability, driving engagement, and shifting status quo thinking within the individuals, teams, departments and organisations we work with.
Through the design and implementation of bespoke programs and strategies, we create measurable results, outstanding ROI and sustainable change.
It All Starts With A New Discussion
BIG Change Agency is built on the success of a core group of top performing consultants, coaches, analysts, facilitators and trainers. In addition, we draw from a large and highly skilled network of over 500 Change Agents with a global reach.
Our teams serve our ever growing clientele of Corporations, SMBs and charity organisations across 12 industries with offices in Melbourne, Jakarta and Kuala Lumpur.
A world away from traditional management consulting, BIG Change Agency exists to empower, develop and drive change at all levels of business. We work closely with our clients to achieve agreed hard and soft ROIs, setting clear objectives and expectations from Day 1.
We stand accountable for our clients’ results and back our fees and reputation on every project.
As such, we don’t work with everyone, only those we know we can assist to achieve outstanding results.
for your Complimentary Strategy Session
Client Results
Telstra Business Centre – Point Cook
The Team was hitting their sales targets around 60% of the time, and there were inconsistent results from the team. This resulted in unpredictable cash flow for the growing business and ongoing tensions and frustrations in the teams.
The NPS – net promoter score was at an average of 30, which was an issue as substantial financial penalty was applied by the businesses supplier and licensor for not achieving an NPS score over 60. This was also reflected in the lack of repeat business and cross selling to current clients in the database.
BCA focused on improving the consultative phone selling approach, BIG Change developed and implemented a training and coaching program with three primary objectives:
- Increase sales conversion to over $30k per month per consultant.
- Improve Customers satisfaction by measure of Net Promoter Score above 68%.
- Boost employee satisfaction and retention rates to 100% retention of performing consultants.
The Results
PT Inti Prima Rasa Indonesia
PT Inti Prima Rasa was facing increasing demand year on year from its major customer. Although demand on their high quality products was high, the growth of the business was reducing in profitability year on year and the business was in danger of being unable to meet supply demands with the current processes and operational procedures in place.
By working within the manufacturing team, BCA were able to establish systematic improvements that transformed the business. These improvements included increasing employee confidence and proactive attitudes, building and developing lean capacity in the team, and designing and installing a business intelligence and continuous improvement system.
The Results
International Language Program (ILP)
International Language Program (ILP) were experiencing slower business growth due to internal and external problems. From the conversation with BIG Change Agency, it was derived that they need to redefine themselves first as a company before going into implementation of sales strategy. The Principal of ILP stated that “We need to change the culture here, from our teachers and to all of our staff.”
The Cultural Change program was conducted with a series of monthly workshops for 12 months to the top management, with quarterly workshops for all the staff members. Through a constant emersion with BIG Change Agency, the Top management were able to grasp, ask questions, get feedback and continue the process in order for them to lead the change themselves with the guidance of BCA.
ILP have been able to cascade their mission, vision towards the whole organisation with implementation strategy. This strategy works wonderfully for them as it enables the whole organisation to fully embrace the new culture, standards and new way of working that is expected.
The Results
Big Change in…
Manufacturing
We specialise in reducing operational costs while building a lean organisation with increased productivity, capacity and efficiency.
Get a complimentary half-day diagnostic and analysis with the BIG Change Manufacturing team to discover immediate process and performance improvement opportunities within your factory.
Contact Centres
Using cutting edge science, BIG Change provides invaluable insights into the systems within contact centres, taking the guesswork out of the process and letting results do the talking.
Your free 90 minute Performance Opportunity Diagnostic will identify key opportunities for improvement in profitability and performance in your customer contact centre.
Banking
BIG Change works within banking and finance organisations to run Continuous Improvement programs that demonstrate and benchmark a clear 300% year on year return on investment.
Book a complimentary 90 minute session with the BIG Change Leadership team and discover how to remove 30% of waste from business process within 6-12 months.
