
Purpose

Process

Performance

People
We Build Transformation Programs that Deliver BIG Results
We help teams, departments, enterprises and organisations of all sizes reach their full potential.

BIG Change Agency is a boutique consulting and training firm that works in close collaboration with clients to increase profits while improving business culture.
We serve as the external catalyst that drives sustainable initiatives to solve problems, meet challenges, and operate at peak performance.
We accomplish this by providing clear strategy, building lasting capability, driving engagement, and shifting status quo thinking within the individuals, teams, departments and organisations we work with.
Through the design and implementation of bespoke programs and strategies, we create measurable results, outstanding ROI and sustainable change.
It All Starts With A New Discussion
BIG Change Agency is built on the success of a core group of top performing consultants, coaches, analysts, facilitators and trainers. In addition, we draw from a large and highly skilled network of over 500 Change Agents with a global reach.
Our teams serve our ever growing clientele of Corporations, SMBs and charity organisations across 12 industries with offices in Melbourne, Jakarta and Kuala Lumpur.
A world away from traditional management consulting, BIG Change Agency exists to empower, develop and drive change at all levels of business. We work closely with our clients to achieve agreed hard and soft ROIs, setting clear objectives and expectations from Day 1.
We stand accountable for our clients’ results and back our fees and reputation on every project.
As such, we don’t work with everyone, only those we know we can assist to achieve outstanding results.

for your Complimentary Strategy Session
Big Change in…
Manufacturing
We specialise in reducing operational costs while building a lean organisation with increased productivity, capacity and efficiency.
Get a complimentary half-day diagnostic and analysis with the BIG Change Manufacturing team to discover immediate process and performance improvement opportunities within your factory.
Contact Centres
Using cutting edge science, BIG Change provides invaluable insights into the systems within contact centres, taking the guesswork out of the process and letting results do the talking.
Your free 90 minute Performance Opportunity Diagnostic will identify key opportunities for improvement in profitability and performance in your customer contact centre.
Banking
BIG Change works within banking and finance organisations to run Continuous Improvement programs that demonstrate and benchmark a clear 300% year on year return on investment.
Book a complimentary 90 minute session with the BIG Change Leadership team and discover how to remove 30% of waste from business process within 6-12 months.